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What should I do when my West Palm Beach home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your residence – and your family members – against the many risks you may face, like break-ins, fire, and flooding. Although your home might be prepared, that doesn’t mean you are. Do you have a good idea of what to do if your West Palm Beach home alarm system goes off? The sound of an alarm is often startling, confusing, and may cause panic. Your best option is to stay level-headed and follow these simple suggestions.

Actions to Take Whenever Your Home Alarm System In West Palm Beach Goes Off

You don’t want to be in this dilemma, but it’s also the reason why you put in a home alarm system from the outset. You’re roused in the wee hours of the morning with the unmistakable blaring of an alarm after a home security component has been triggered. What should you do?

  1. Try not to panic. This is easier said than done when your home security alarm is ringing loudly, and your heart is racing. But keeping yourself calm is the best way to evaluate what’s going on. Avoid the temptation of trying to manage the emergency on your own instead permit your monitoring agents and first responders to perform their job.
  2. Take care of your family members. Your main focus should be your family and moving them out of harm’s way. In the case of a burglary, this might include proceeding to an appointed safe room as far away from points of entry as possible. The trespasser was in all likelihood already frightened away by the alarm, but it’s always a good idea to be extra cautious. If there’s smoke or a blaze, you need to exit your home immediately.
  3. Remember your cell phone. The vast majority of people keep their phones with them at all times these days, but you could fail to take it during an urgent situation. You’ll want to have it. You’ll have the chance to keep in contact with your monitoring specialists and receive updates through your home security app.

Collaborate With Your Round-the-clock Monitoring Team

Whenever your home alarm system in West Palm Beach goes off, your 24/7 monitoring experts will act immediately. Their first step is to validate your alarm, and that involves getting in contact with you. The protocol they abide by is based on the type of emergency. To illustrate, when the emergency is due to a medical situation, one attempt will be made to get in touch with you before help is dispatched. In the event of a burglary alarm - the most frequent kind of alarm - a monitoring professional will adhere to these guidelines to contact you:

  • An attempt will be made to reach you via the touchscreen interface. You will typically be requested to provide a passcode.
  • If that attempt doesn’t get a response, a call is made to your main contact number.
  • An alternate number or your first contact person is attempted next.
  • If you still can’t be reached, area police officers are sent.
  • Your monitoring agents will follow up with you again once the proper authorities are notified.

If you're not in a position to communicate with the monitoring team, don't worry. Help will still be dispatched even if you're not able to verify the emergency.

Get prepared for any emergency with a Vivint home alarm system in West Palm Beach

Stay ready for any situation with a contemporary home alarm system in West Palm Beach from Vivint. Dial (561) 556-7696 to begin customizing your property’s protection today.