Collaborate With Your Round-the-clock Monitoring Team
Whenever your home alarm system in West Palm Beach goes off, your 24/7 monitoring experts will act immediately. Their first step is to validate your alarm, and that involves getting in contact with you. The protocol they abide by is based on the type of emergency. To illustrate, when the emergency is due to a medical situation, one attempt will be made to get in touch with you before help is dispatched. In the event of a burglary alarm - the most frequent kind of alarm - a monitoring professional will adhere to these guidelines to contact you:
- An attempt will be made to reach you via the touchscreen interface. You will typically be requested to provide a passcode.
- If that attempt doesn’t get a response, a call is made to your main contact number.
- An alternate number or your first contact person is attempted next.
- If you still can’t be reached, area police officers are sent.
- Your monitoring agents will follow up with you again once the proper authorities are notified.
If you're not in a position to communicate with the monitoring team, don't worry. Help will still be dispatched even if you're not able to verify the emergency.
Get prepared for any emergency with a Vivint home alarm system in West Palm Beach
Stay ready for any situation with a contemporary home alarm system in West Palm Beach from Vivint. Dial (561) 556-7696 to begin customizing your property’s protection today.